Scan to email problem with officejet pro 8620

[TMSMYTH]

My scan to email was working fine and then stopped working suddenly. I an scanning to a yahoo email address. I have checked everything in ews and everything is correct. I just keep getting a message saying credentials have failed and I know everything is correct.

Can someone please help as I urgently need to scan some documents to email.

Thank you.

[sandytechy20]

@TMSMYTH

Welcome to HP support community.

Use the HP software to set up the Scan to Email feature.

NOTE: During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.

1. Open the HP software.

2. Under the Scan or Scanner Actions heading, click Scan to Email Wizard.

3. When the outgoing email profile window displays, click New, and then enter the email address you intend to use with this profile.

4. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.

5. Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.

6. Enter the correct SMTP server and SMTP port information.

7. If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.

8. Click Next, and then click Save and Test or Save to complete the email profile configuration.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TMSMYTH]

I have tried all that, and still getting the message 

[sandytechy20]

@TMSMYTH

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form.
7. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KPTheBuilder]

Hello: I found the solution. It turns out that Yahoo no longer allows the printer 🖨 to directly connect due to outdated security protocols. So you have to long in to your Yahoo mail account. Go to security settings and access generate app code. It will give a code to apply in Password section (instead of your own).  Follow these steps and you’ll be back up in no tone! 

1. Sign in and go to your Account security page.
2. Click Generate app password or Manage app passwords.
3. Select your app from the drop down menu and click Generate.
4. Follow the instructions below the password.
5. Click Done.
6. Use this app password and your email address to sign in to your email app.

[KPTheBuilder]

Hello: I found the solution. It turns out that Yahoo no longer allows the printer 🖨 to directly connect due to outdated security protocols. So you have to long in to your Yahoo mail account. Go to security settings and access generate app code. It will give a code to apply in Password section (instead of your own).  Follow these steps and you’ll be back up in no tone! 

1. Sign in and go to your security page
2. Click Generate app password or Manage app passwords.
3. Select your app from the drop down menu and click Generate.
4. Follow the instructions below the password.
5. Click Done.
6. Use this app password and your email address to sign in to your email app.