Scan to email: "Username or password is incorrect. Ensure both user account and password are valid

[STCR2]

Scan to email: "Username or password is incorrect. Ensure both user account and password are valid.  How do I access the admin logon and password as don’t have any longer? Tried resetting to factory defaults as well and that didn’t work.

[Kuroi_Kenshi]

Hi @STCR2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Default Administrator Credentials:

• Some HP printers use default admin credentials if none were set. Try using:
  • Username: admin
  • Password: admin or 123456 or leave it blank

Reset the Embedded Web Server (EWS) Password:

• To reset the password using the printer's control panel:
  1. On the printer's control panel, navigate to the Setup menu (usually a wrench icon).
  2. Select Service.
  3. Choose Restore Defaults or Restore Factory Settings.
  4. Confirm the reset. This will reset all settings to their factory defaults, including the administrative password.
  5. Note: This will also reset other settings. Make sure to reconfigure the necessary settings after a reset.

Access the Embedded Web Server (EWS):

• Use the IP address of the printer to access the EWS:
  1. Find your printer's IP address by printing a configuration page from the printer's control panel.
  2. Open a web browser and enter the IP address in the address bar to access the EWS.
  3. Login using the admin credentials. If you have reset the printer to factory defaults, use the default login credentials (refer to point 1).

Reconfigure Scan to Email Settings:

• Once you have access to the EWS, navigate to the email setup:
  1. Go to the Scan tab.
  2. Select Scan to Email Setup.
  3. Configure the SMTP server settings and ensure that the username and password entered are correct.
  4. Test the configuration to ensure that it is working properly.

Firmware Update:

• Ensure your printer's firmware is up to date. Sometimes firmware updates can resolve issues related to settings and connectivity. Visit the HP Support - Software and Driver Downloads page, enter your printer model HP LaserJet Pro MFP M226dw, and download the latest firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[STCR2]

I followed all the steps, but I’m still unable to change the administrator password. I can access the printer's web interface using its IP address, but every action prompts me for a password. Please help me either remove the password completely or perform a full factory reset to wipe the printer and reinstall everything. I would also appreciate assistance with setting it up again afterward

[Kuroi_Kenshi]

Hi @STCR2,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

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