Scan to email: recipient invalid

[TimWhoon]

I have a problem with the scan to email option on my OfficeJet Pro 8730.

On the EWS I entered the same SMTP settings as our other printer (Officejet Pro 8720). But when I test it with my work e-mailadres, it says one or more of the recipient emails are invalid. (a test with the same recipient e-mail works on the other printer).

The test on the 8730 only works when the recipient domain is the same as the outgoing email domain

The DNS settings from the 8730 are the same as from the 8720. Also connected to the same WiFi network.

Is there some setting I forget ?

[praveen196]

@TimWhoon Welcome to HP Community!

If we are setting up scan to email for gmail domain then we have to check two settings in our gmail account;;

1.Login to your gmail account and then click settings option.You will find "Two step verification"option under security tab.So make sure that is turned OFF.

2.Under the Account settings ,there would be an option saying "Allow less secure Apps ",so check it and scroll the bar to turn it ON

There are the settings which conflicts in setting up scan to email.Even through if we will correct username and password including correct SMTP port and server then these two settings have to be set first to make it working .

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