Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-19-2023 02:49 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M480f
Operating System: Microsoft Windows 10 (64-bit)

Hi, I am trying to set Scan to email. 

I am using Office 365. I setup OAuth 2.0 -> everything goes through I get the code I sing in sendToEmail-enterprise, it verifies tokens. But then when I try to send test email I get: The operation failed. Please verify your configuration and try again.

 

Can someone please help me with this. 

 

Best regards,

Greg

Capture.PNG

Category:
3 people had the same question
1 REPLY 1

‎10-19-2023 05:21 PM

HP Recommended

To the best of my knowledge these devices do note support 0Auth as stated by Microsoft here https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-de...

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.