Scan to email will not work.

[alblain]

Scan to email will not work on my Officejet Pro 8720. It says "All recipient email addresses are rejected by the server. Make sure recipient addresses are correct." The same wifi is connected on my printer/laptop/phone. It says it is connected to wifi on printer. The email I am trying to send to is also correct. How do I make it work???

[Jay_G24]

Hi @alblain,

I'd like to help!

To better assist-

1.) Are you trying to perform scan to email from the printer's control panel or from your Mac?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

4.) Is your printer connected to the Web-Services?

5.) Are you able to login via web mail? Make sure you don’t use autofilled password in web browser.

6.) Is there a 2-factor authentication setup?

7.) Did you recently change the password?

Let me know !

And, Welcome to the HP Support Community. 

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