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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-07-2021 10:40 AM

HP Recommended
Product: OfficeJet 8710 all in one

Network connected with no issue, scan to email is working when using flatbed, but when I use the document feeder, it says Network Connection Error.  I can't figure out why.  Again, using Flatbed and Scan to email is working fine.  Please help.

 

Thanks in advance.

Dan

 

 

Category:
3 REPLIES 3

‎07-10-2021 01:57 PM

HP Recommended

@Startodog

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the Scan to email  issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-10-2021 05:18 PM

HP Recommended

When I try to scan to e-mail, my HP ENVY 7640 tells me there is a Server Problem cannot connect to Web Services.  Server might be busy or not available to try again later.  I have done a 'test' on my printer and nothing is coming up with a problem.  It suggested to update my 'Firmware' which shows that has been done.  Any suggestions?  It was working fine a few days ago.  I have been ALL OVER the HP Website but nothing has worked.

 

Thank you!

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‎07-14-2021 12:28 PM

HP Recommended

@MW110

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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