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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2018 02:53 PM

HP Recommended
Product: LaserJet Pro MFP M477
Operating System: macOS 10.13 High Sierra

I have set up the printer successfully and then set up Scanning through the 123.hp app.  The test runs successfully but then when I try to scan from the printer I get the error message "Cannot write to \\computer\share.  folder is read-only, has the wrong permissions, or is no longer available."  Yet I can copy files from other computers into this folder without any problems.  I tried creating a completely different folder with the same results.  Any ideas?

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Accepted Solutions

‎08-14-2018 10:37 AM

HP Recommended

Rebooted the computer and the printer and it now works.  Appreciate your help.

View solution in original post

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4 REPLIES 4

‎08-13-2018 04:04 PM

HP Recommended

Hi,

This occurs due to an issue with the latest High Sieera update.

Reducing the scan resolution to 75 dpi should bypass the error and successfully scan to a shared folder, or else another scan method can be used, such as scanning to email or scanning with the HP Easy Scan software.

 

Hope that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-14-2018 07:22 AM

HP Recommended

Tried this but it didn't work.  Now it doesn't even connect to the shared folder.  Also, the printer crashed and rebooted the second time I tried the scan.  Any thoughts?

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‎08-14-2018 10:37 AM

HP Recommended

Rebooted the computer and the printer and it now works.  Appreciate your help.

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‎08-14-2018 11:55 AM

HP Recommended

Sent you a private message.

While I may work for HP Inc, the views and opinions expressed here are my own.
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