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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-18-2023 09:23 AM

HP Recommended

Hi,

I am trying to scan into network folder from HP Color Laser Jet MFP 178nw. I have a Synology NAS which has a shared folder. All scans which I start from the printer should land there. I tried scan to WSD, but currently the scan is going into the Windows Scan and Fax program. I tried to enter the NAS network folder adress under use network folder, but windows does not accept the NAS network folder adress. When I use the same address in WIndows Explorer it works.

Is there another way to scan to a network folder on a NAS? I did not find any settings in HP MFP Scan and HP Smart. With these programs I can save a scanned document into the NAS network folder address. I want to be able to scan into the folder by pressing the scan button on the HP Color Laser device.

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1 REPLY 1

‎02-26-2023 09:49 PM

HP Recommended

Hi @Kamps 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scan to network issues with HP printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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