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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Short story, I read and followed several threads about "Creating a new user" and "Sharing the new user's folder"... but the HP Save & Test kept failing on my stationary, always-on, MacMini. Nothing worked!!

 

Ignoring all posts and threads, I went to my MacMini's base-level hard drive and did the following on my own:

 

1) Created a folder named ScanToFolder.

 

2) Went to the folder's Get Info, checked the Shared Folder box

 

      2a) While in Get Info, went to the Server: line and copied the address smb://MacMini._smb._tcp.local/ScanToPrinter

 

3) Went to System Prefs >> Sharing >> File Sharing checked >> Found and Selected "ScanToFolder" folder >>User "Everyone" can Read & Write

 

4) Opend the configuration webpage for my M477fdw >> Scan tab >> NEW network folder setup

 

5) Display Name* = ScanToFolder

 

6) Network Path* = \\MacMini._smb._tcp.local\ScanToPrinter  (NOTE: I removed smb: and reversed // to \\ and / to \

 

7) I ran the Test & Save and it reported successfull.

HP Recommended

can you possibly help me out? i am going nuts trying to solve this

i have a laserjet mfp m477fnw and am trying to do scan to network folder since scan to pc is gone

 

i created a folder called test_scans

i made it a shared folder by right-clicking. gave it read/write permissions by everyone

i took the directory on my terminal

i enabled file sharing

 

for display name* test_scans_test

network path* \\192.168.1.15\Users\kenny_imac\Public\test_scans

 

i took the afp/smb address in the above. reversed all the slashes

 

filled out my username and password

 

but it keeps failing. i have no idea why. ive been messing around nonstop with the network path. what am i doing wrong?

 

 

i attached a photo with all that ive done Screen Shot 2018-03-06 at 6.53.14 PM.png

HP Recommended
Use \\kennys-iMac.local\ then full file path, something like \\kennys-iMac.local\Macintosh HD\Users\(username)\(file in user folder like Downloads or one you create. The make sure you use you correct computer login name with spaces if any and password. Make sure that file is shared and your user name has read and write auto in the file sharing settings.
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