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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-09-2019 09:57 AM

HP Recommended
Product: Server 2008 R2
Operating System: Microsoft Windows Server 2012 and older

Hello,

 

We've got problems with a few of our HP PageWide Pro 477dw MFP. The Scan to Network folder doesn't work.

We've already tried loads of options/solutions, but none of them work.
What we tried so far:

- Check SMB Settings to use only SMB1 or SMB2. Different combinations.

- Server 2008 R2 supports both SMB1 and SMB2.

- Setup the scan to network folder with domain account

- Setup the scan to network folder with local account.

- Setup the folder with ip adress

- Setup the folder with FQDN

- Check permissions on the folder, these are correct.

- Update the firmware of the MFP to MAVEDWPP1N001.1921E.00

 

What we do know is that MFP with the firmware: MAVEDWPP1N001.1611B.00 works.

 

What can we do? Does anyone have any clue where this is going wrong?

Am i missing some info? please ask!

 

Regards,

2 REPLIES 2

‎10-09-2019 12:52 PM

HP Recommended

Have found that in some cases I have had to format the user name as domain\username, even though the domain name may have its own entry elsewhere.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-10-2019 01:05 AM

HP Recommended

That's the format we are using now, but it doesn't work.

We've also tried computername\adminaccount, but also doesn't work.

 

Was this reply helpful? Yes No
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