Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-09-2021 06:25 PM

HP Recommended
Product: Color laser jet pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I hope someone may be able to help with a problem regarding my HP Color LaserJet MFP M477fdw printer. I have been using this printer since 2018 without any problems. M477 is connected via WiFi to my home network. Also i have a network storage Netgear stora MS2000 with smb folder. My computer and other devices can easily access to this smb folder. 

Before this day M477 succesfully scaned to this network folder. Today without any reason i've tried to scan a document to network folder and recieved a "service error 79". 

I have tried and observed the following:

  1. I accessed the printer via its IP address, deleted the existing network folder and did a new setup. The test connection is not completed and the printer got "service error 79" and rebooted.
  2. Printing documents is working fine.
  3. Scanning to computer works without problem.
  4. The problems occurs with both the flatbed scanner and document feeder
  5. I have updated the firmware to latest version  "20201022"
  6. I have changed the printer's cable and the power outlet.
  7. The error occurs even during testing the connection to the network folder without scanning.

From other discussions here it seems this may be a firmware issue? If so, is there a way to get the fixing firmware (maybe even downgrade it?

If anyone has any advice, I would be very grateful. Thank you!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2021 07:06 PM

HP Recommended

So, there was an unknown problem in network folder.

I've renamed the old folder and made the new dir with the old name  and it works well.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-09-2021 07:06 PM

HP Recommended

So, there was an unknown problem in network folder.

I've renamed the old folder and made the new dir with the old name  and it works well.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.