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HP OfficeJet Pro 9018 All-in-One Printer
macOS 12.0 Monterey

I have followed all of these threads step by step without luck. I am getting 'invalid credentials'.  I run Monterrey as my oS on the new Mac M1.  Does this affect sharing in any way? HP OfficeJet Pro 9010

2 REPLIES 2
HP Recommended

Hi,

Please follow below support document:

https://support.hp.com/id-en/document/ish_4929741-4929787-16

 

Be sure to carefully review the ‘Check the printer date and time’ which is likely the key for such behavior for my experience.

 

Shlomi



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My printer settings are the GMT for my area.  I still get 'invalid credentials'.  I have 'SMB' as shared, all my users have full sharing permissions and my IP address is correct.

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