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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 4527
Microsoft Windows 10 (64-bit)

Hi

I'm VERY behind the times but I just got a Windows 10 machine and we have hooked up my Envy 4527, which prints fine. BUT I cannot find anywhere to scan to PDF as I used to with the 4527 on my old Windows 7 machine.

This is an important thing for me so all help gratefully received !!

 

Thanks for your ideas

David

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Mancman56

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

Let's try these steps -

 

1.) Search Windows for HP, and then select your printer to open HP Printer Assistant.

2.) On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

3.) Change settings in HP Scan before you complete a scan job.

 

Selecting a shortcut and making sure settings are correct for the scan job

 

Option#1 in the above picture is for scan shortcut. Select "Save as PDF".

 

You may also refer to this document - How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Mancman56

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

Let's try these steps -

 

1.) Search Windows for HP, and then select your printer to open HP Printer Assistant.

2.) On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

3.) Change settings in HP Scan before you complete a scan job.

 

Selecting a shortcut and making sure settings are correct for the scan job

 

Option#1 in the above picture is for scan shortcut. Select "Save as PDF".

 

You may also refer to this document - How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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