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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-27-2020 02:08 PM

HP Recommended
Product: HP Color LaserJet MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

I have several multi-page documents that need to be scanned. I would like to be able to start the scan from the printer and have the file automatically saved as a pdf (rather than saved as a jpeg). The device will save a scan as a pdf if the scan is started from the computer and pdf is selected from the drop down menu in the app/program, but this is not practical for our office as the printer is far away from the computer. 

1 person had the same question
1 REPLY 1

‎07-27-2020 11:15 PM

HP Recommended

Hi,

HP Laserjet printers does not support scanning to computer from the front panel, scanning to computer initialize WSD scanning services  by Windows, which does not support PDF scanning.

 

PDF files can be scanned from HP Scan or HP Smart on your PC.

 

To scan PDFs from the front panel, you may set up scanning to email or a shared folder instead:  

https://support.hp.com/ee-en/document/c03953891


https://support.hp.com/id-en/document/c03953940

 

Shlomi

 



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