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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-09-2019 05:45 AM - last edited on ‎02-09-2019 08:58 AM by Retired

HP Recommended

This is absurd! I am having exactly the same problem for the same type of printer (just using Windows 10 and not Mac OS). Scanning a document to a searchable PDF is a basic function that was already available in HP printers more than 15 years ago. So why the secrecy about "the further course of action that cannot be shared in a public post"? The solution to this should be available to everyone and not this complicated... Please post!

4 people had the same question
2 REPLIES 2

‎02-09-2019 12:38 PM

HP Recommended

Hi,

Please follow the HP Print and Scan Doctor utility by selecting Fix Scanning, if you are prompt to install the full feature HP Software be sure to follow the steps on screen to install the Full Feature Software, including the IRIS OCR software:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Once installing the Full Feature Software open the printer software and select Scan, select Scan a Document or Photo and from there select Searchable PDF

Shlomi



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‎10-20-2019 09:36 AM

HP Recommended

I agree that it is absurd for an HP Employee providing answers on a support forum to say they can not share the answer.  It is even worse for HP to have folks who are not HP employees posting hyperlinks to unverified .exe files BECAUSE the HP employee refused to provide an answer to the question!

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