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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 10 (64-bit)

Need to have searchable PDFs produced from scans, with added benefit of "straightening" the image automatically.  Worked perfectly with several generations of HP printers/scanners, and on this 9015 for the past year after purchase, and then stopped.  The forums indicate the OCR feature was removed from the software in an update.  This is unacceptable, cause for requesting a refund for the printer and cancellation of E-ink subscription.  Else, please identify what "previous SW build" should be downloaded an installed to restore this feature, and explain how to prevent it being "upgraded out" in the future.

1 REPLY 1
HP Recommended

Hi @Erikfj,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Consider using third-party OCR applications that can process scanned documents to create searchable PDFs. Some reputable OCR software options include:

  • Adobe Acrobat Pro DC offers comprehensive PDF editing and OCR capabilities.
  • Readiris: A dedicated OCR software compatible with various scanners and file formats.
  • ABBYY FineReader: Known for its accuracy and wide range of features.
  • These applications can often integrate with your scanner, allowing you to maintain the desired functionality.

Alternative Scanning Utilities:

  • NAPS2 (Not Another PDF Scanner 2): A free, open-source scanning application that supports OCR and might work with your HP scanner.
  • VueScan: A third-party scanning utility that supports a wide range of scanners and includes OCR functionality.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.