Scan to web browser has stopped working

[Saunus]

Recently the scanner function has stopped working. I have been using Scan to web browser for a long time without any issues but now, after sending the scan to the web browser noted (in this case it is http://192.168.86.250/) the page that normally pops up AFTER you initiate the scan is showing a HTTP Error 404. Screenshot below: 

[Irfan_06]

Hi @Saunus,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with scanning to the web browser from your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print or scan?

- When was the last time your printer was scanning fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Saunus]

Here are the answers to the questions that you have posed:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number). HP Officejet Pro 8710 / Model No: SNPRC-1601-01. Serial No: CN5CFB408Y

- Error messages or Blinking lights (if any) on the unit. No error messages or blinking lights on the printer unit

- May I know which application are you using to print or scan? I am using the HP Scan app. I go to  the url that is specified by the unit on the screen. For example: htt://192.168.86.250 (or wherever it tells me to go which changes from time to time if memory serves.

- When was the last time your printer was scanning fine? It was working fine approx. 6 weeks ago (2 weeks before I sent my issue into this forum. 

- Were there any changes made to your printer recently? None

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)? The issues have arisen using my laptop which runs Windows PC. I have used an Apple phone successfully in the past but mostly scan using my Windows laprop

[Irfan_06]

Hi @Saunus,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support