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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

After upgrading to OS Catalina I cannot scan documents from the scan plan.
Scans from the document feeder work regularly.

3 REPLIES 3
HP Recommended

Hi,

Please use Image Capture as a workaround, HP is working on this issue with Apple:

https://support.hp.com/in-en/document/c06455960

Shlomi



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HP Recommended

I have the same issue. Problem with ADF, connection with computer error. With Easyscan but the problem also appears when using Image Capture. 

HP Recommended

What exact error or behavior occurs when using Image Capture?

What is the printer model?

 

Can you successfully copy from the printer itself by using the feeder as well from the glass with no issues?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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