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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-10-2026 04:35 PM

HP Recommended
Product: HP Smart Tank 5000/5100 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Can I use the scan function of my printer without the smartphone app?  My iphone 8 can't do any more updates, so the HP app won't download.  How do I scan from my laptop?  The HP app that I downloaded on the laptop doesn't appear to do anything except tell me what my ink levels are.

 

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1 REPLY 1

‎10-10-2026 05:45 PM

HP Recommended

Hi @Akol46,

 

Yes. You can scan from a computer with the HP Smart app for Windows or Mac, or with HP Scan included in the full driver from https://support.hp.com/drivers. Many models also support Webscan: type the printer's IP address in a browser and open the Scan tab.

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