Scan

[Echo_Lake]

@Gersonic

Thank you for posting back. 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

[snoonyb]

Thanks for the response, however, no "mailbox" ever appears at the "top right", the msg. just keeps rolling.

[snoonyb]

The HP and the MAC are connected via a cable.

I'm not using an APP.

 

 

[Echo_Lake]

@snoonyb  @Gersonic

Thank you for posting back.

Let's uninstall all HP using HP easy start - https://support.hp.com/us-en/document/ish_1980013-1980057-16 

Next, use the apple image capture app from the app store, once it is done reinstall HP easy scan app and check the scanning functionality. 

Keep me posted for further assistance. 

[snoonyb]

I followed your advise but with the same identical results.

How do I set up a phone conversation, instead of the current method?

[Echo_Lake]

@snoonyb

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.

[brk52]

When will HP have an update for older laser jets the will fix the problem?

[Gersonic]

Okay, I figured out how to fix the problem. First you need a program called "Find Any File" ... With that, type in: any and all HP plist files and others. The program will show everything. You then need to delete any file related to HP. Just using the uninstall provide by HP will not remove  compromised files. You actually have to do this manually.

The good news is once all HP files are removed which includes the actual printer/scanner in your Systems Preferences (printers & scanners), you can then reinstall the lasted drivers and firm where.

There are no shortcuts to this, in order to be able to run "image capture or HP easy scan",  you need to do this. Then the HP software will work flawlessly.

Gersonic