Scan2Email - Remove an old user

[hixyhershey]

Hi, I have an Envy 7640 that we use at a small business.  We like to use scan to email.  We had an employee leave the company and we no longer have an email address for them.  How can we remove her profile from the scanner?  All options on the printer interface require a PIN or require a new PIN to be emailed to her old email address.  Any advice or help anyone can provide would be greatly appreciated!

[Kumar0307]

@hixyhershey, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Once this is done, set up a new scan to email profile on the printer.

Refer to this document(applies for Envy 7460).

Hope this helps! Let me know how it goes. 

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