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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-03-2023 06:56 AM

HP Recommended
Product: OfficeJet Pro X476dw

I want to setup scan to email on my Officejet Pro X476dw using the **bleep** smtp server.

When completing the setup to use just one mailserver, I get an error that smtp could not authenticate.

When using the same settings to setup a profile, it does work.

So when I go to scan to mail on my printer, I get to choose between 2 profiles, the general one who doesn't work and the profile I set up that does work.

I either want the general profile to work, or I want it removed from my printer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2023 07:14 AM

HP Recommended

I tried again and somehow it worked this time

View solution in original post

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1 REPLY 1

‎03-03-2023 07:14 AM

HP Recommended

I tried again and somehow it worked this time

Was this reply helpful? Yes No
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