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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-26-2026 02:12 PM

HP Recommended

The following issue started just recently when I opened my HP Scan app and got a firmware update notice for my ScanJet Pro 2000 s2 scanner.  I'm using HP Scan Basic Device Software version 63.7.6442.  I did the update and everything seemed ok.   Typically, I scan a 1 or 2 sided document as a searchable pdf.  I have the settings setup in the "Save as PDF" short cuts features. 

 

The problem I'm having is when I go to save the scanned pages to the pdf file.  I click save in the HP scan app and the windows file browser pops up.  I navigate to where I want to save it, I click on a file of my choosing in the browser to establish a base file name that I want and then click save in the windows browser.  That's when windows pops up and says "there is a file with that name already, do you want to replace it?"  If I click yes, it overwrites the file, if I click no/cancel, nothing gets saved.   It didn't behave that way before the firmware update.

 

Also, on the previous version of HP Scan Basic Device Software version 63.6.6364.25288 and also before the firmware update, I would do the same steps and it would save file with that base name and then append the appropriate "_0000" document counter number to the filename.  Nothing got overwritten and the filename would be what ever filename I clicked on and have the _0001 or _0002 etc. document counter appended.  Why does this happen with the latest HP Scan Basic Device Software version and the firmware update for my ScanJet Pro 2000 s2?

 

 

 

 

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