I have a ScanJet Pro N4000 snw1. When I try to log in to the EWS, I'm asked for an username and a password and it's the same when I try to change settings at the device directly where I'm prompted for a password, too. I don't know these credentials, so is there any way to do a hard reset by holding down physical buttons while booting or anything like this?
I've solved my problem on my own. I've used a password manager tool to generate quite a long password. Obviously, it was automatically truncated by the change password form (firmware 0.51, now updated), that saved the first 16 characters only. I've had similar problems before, so I tried truncated versions of different length - successfully. As I remember, there hasn't been a warning, an error message nor a prompt to use a shorter password.
Maybe, I didn't look at the input form properly or it just isn't programmed in a useful way - nevertheless, this annoying experience may at least help other people in similar situations. Anyway, HP should rethink the policy to make factory resets a hidden secret.
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