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‎07-17-2023 07:27 AM

HP Recommended
Product: HP Probook 450 G7
Operating System: Microsoft Windows 11

I tried connect a scanner ScanSnap ix500 via USB cable but no work

Category:
1 REPLY 1

‎07-17-2023 08:17 AM

HP Recommended

@David10597 

 

This appears to be a discontinued -- and possibly unsupported in Windows 11 - scanner from Ricoh.

 

https://www.pfu.ricoh.com/global/scanners/scansnap/dl/

 

"Not working" might be expected for the OS version or it might be something you can resolve by finding and installing printer software.

 

Check whether Windows Built-in Print Drivers are available for the manufacturer and product line.

 

No, I don't know whether this idea is viable for your Windows 11 computer...

 

Install and use a scanner in Windows 10 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Dragon-Fur

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