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‎02-11-2022 06:34 AM - edited ‎02-17-2022 05:59 AM

HP Recommended
Product: HP Scanjet 300 Flatbed Scanner
Operating System: Microsoft Windows 11

I downloaded full software and drivers for Windows 10 64-bit, version 14.5 from 2015 from HP website.
A version specifically for Windows 11 is not available on the HP website.
The scanning software (hpqkygrp.exe) hangs on opening.
Task Manager Indicates: HP Scan Application 32-bit is not responding.
The program works fine on another PC with Windows 10 64-bit, but not with Windows 11.
Setting compatibility properties doesn't help either.
Does anyone have an idea how I can get the scanning software working under Windows 11?

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2 REPLIES 2

‎02-11-2022 11:56 AM

HP Recommended

Hi @JanLu1 ! 

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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‎02-14-2022 04:39 AM

HP Recommended

Downloaded full software and drivers for Windows 10 64-bit, version 14.5 from 2015 from HP website. A version specifically for Windows 11 is not available on the HP website.

The scanning software (hpqkygrp.exe) hangs on opening. Task Manager Indicates: HP Scan Application 32-bit is not responding. The program works fine on another PC with Windows 10 64-bit, but not with Windows 11. Setting compatibility properties doesn't help either.

Does anyone have an idea how I can get the scanning software working under Windows 11?

1 person found this reply helpful
Was this reply helpful? Yes No
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