• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-11-2022 06:34 AM - edited ‎02-17-2022 05:59 AM

HP Recommended
Product: HP Scanjet 300 Flatbed Scanner
Operating System: Microsoft Windows 11

I downloaded full software and drivers for Windows 10 64-bit, version 14.5 from 2015 from HP website.
A version specifically for Windows 11 is not available on the HP website.
The scanning software (hpqkygrp.exe) hangs on opening.
Task Manager Indicates: HP Scan Application 32-bit is not responding.
The program works fine on another PC with Windows 10 64-bit, but not with Windows 11.
Setting compatibility properties doesn't help either.
Does anyone have an idea how I can get the scanning software working under Windows 11?

Category:
2 REPLIES 2

‎02-11-2022 11:56 AM

HP Recommended

Hi @JanLu1 ! 

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
Was this reply helpful? Yes No

‎02-14-2022 04:39 AM

HP Recommended

Downloaded full software and drivers for Windows 10 64-bit, version 14.5 from 2015 from HP website. A version specifically for Windows 11 is not available on the HP website.

The scanning software (hpqkygrp.exe) hangs on opening. Task Manager Indicates: HP Scan Application 32-bit is not responding. The program works fine on another PC with Windows 10 64-bit, but not with Windows 11. Setting compatibility properties doesn't help either.

Does anyone have an idea how I can get the scanning software working under Windows 11?

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.