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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-11-2020 05:53 AM

HP Recommended
Product: Hp scanjet 4570c
Operating System: macOS 10.15 Catalina

Hello,

 

I haven’t I used  my hp scanjet 4570c in quite a while and was trying to take advantage of this quarantine to scan the negatives for my old family photos. Unfortunately, the scanner is not recognized by by Mac so I cannot add it under the printer and scanner preferences somImam unable to use HP Easy scan or Apple Image Capture.  My mac  OS  is Completely  up to date.  I found a third party driver made by a company that I’ve never heard of before and it seems to work fine. I prefer to use a trusted Apple or HP solution. Any help?

1 REPLY 1

‎04-11-2020 10:56 AM

HP Recommended

Hi,

Your scanner is not supported on any latest macOS version, only the HP Scanjet models listed below are supported:

https://support.hp.com/ie-en/document/c04955447

 

You may use the 3rd party Vuescan app which supports your scanner, there are no drivers provided by the manufacturer for any later operating system:

https://support.hp.com/au-en/document/c03479564

 

Shlomi



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