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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-04-2022 01:06 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My HP Scanjet 8250 with 9936A ADF Paper Jams when double-sided scanning. The scanner functions properly when flatbed scanning, and the ADF works for single-sided paper.

When ADF double-sided scanning, the ADF feeds a single sheet from the document tray, scans the top side, and places it into the document holder. Then it pulls the paper partly back into the ADF, the paper stops, a couple of 5 or so fast clicks are heard twice, and the paper has jammed inside the ADF. The back edge of the paper sticks out about 2 inches from the ADF paper output tray feed, and the paper front edge is stuck under the slide scanning holder.

I followed the "HP Scanjet 8200 Series - Troubleshooting the HP Scanjet 8200 Series" instructions, and everything worked as expected except for the double-sided ADF process, which displayed ADF Paper Jam and functioned as described above.

I don't know what the normal double-sided paper path should be, but I expect that a sensor or roller is malfunctioning, causing the 5 fast clicks. I've removed any pieces of paper inside the ADF.

Is there a Service Manual download available online for the 9936A ADF, or another document or procedure that would help me find and fix the issue?

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