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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Scanjet 8300
Microsoft Windows 10 (64-bit)

I have a Scanjet 8300 scanner that has worked perfectly for 10 years. Yesterday, I received a flash player notification saying that I need to uninstall Flash Player because it was not being used and was obsolete. So like an idiot, I did. Today I tried to start the HP Solution Center to scan some docs and a different screen came up that looked like a Facebook F??? I called HP and they honestly told me to trash it and buy another one. I would if there were other problems with it but like I said it worked perfectly. Does anyone know a work around? Any help will be appreciated. I even tried to download flash layer again. Too many problems and you don't know if they are real download sites.

 

Thanks

1 REPLY 1
HP Recommended

Same thing happened to me last night, but I don't recall uninstalling flashplayer. Anyway, I have an old version of Win10 1709 (currently have 20H2) with all the stuff needed for the scanner, so I slipped that HDD into my laptop, put it in airplane mode just in case Adobe uninstalled the flashplayer, and I was able to make my scans. Trash it and buy a new one? Does anyone make a stand-alone flatbed scanner, or are they all combination scanner, fax, coffee maker and dishwasher now?

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