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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-18-2020 09:34 PM

HP Recommended
Product: Scanjet 7500
Operating System: macOS 10.15 Catalina

When I scan duplex from the ADF of my Scanjet Enterprise Flow 7500 I get a thick black line down the length of the even number pages of the document. Flatbed and single-sided scans are clean. Glass areas are clean. I'm guessing that there is an issue with the sensor that does the back side of the page when doing duplex scanning. Don't have an agent nearby and need some help, please.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2020 11:44 PM

HP Recommended

How thick is the line?

If close to 2 cm then you have a defective scanner sensor, if thin like 1 mm then you need to clean upper scanning sensor ( probably just smudge or dirt on it) 




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3 REPLIES 3

‎06-18-2020 11:44 PM

HP Recommended

How thick is the line?

If close to 2 cm then you have a defective scanner sensor, if thin like 1 mm then you need to clean upper scanning sensor ( probably just smudge or dirt on it) 




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‎06-19-2020 12:45 AM

HP Recommended

It's a broad black band (about 2cm) so it sounds like a sensor. Are these easy to fix? Any idea of cost? Thanks for your help.

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‎06-19-2020 02:57 AM

HP Recommended

You will need to call your local service centres for a repair quote. The repair cost will be pretty high.




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