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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-20-2023 01:23 PM

HP Recommended
Product: HP ScanJet Enterprise Flow 5000 s5
Operating System: Microsoft Windows 11

My HP Scanjet Enterprise Flow 5000 s5 worked for a few weeks but is now dropping scans before I can edit and save them. I'll scan 30-40 pages, be ready to delete the many blank pages that it fails to detect properly and delete automatically, but before I can do that the entire screen disappears and I have to start all over again. As I recall, I had the exact same issue with my old HP Scanjet s4 and had to pay $250 for my IT guy to come here and fix. It's a new computer and a newer version of Windows, but still the same problem. I'm not impressed with the software that comes with this scanner. For a relatively expensive scanner they need to do better. 

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