• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Scanjet G4010
Microsoft Windows 11

Original scanning software would allow me to scan to a PDF. I have a new computer and have downloaded the latest drivers for this scanner. Current software allows me to choose document, but can only scan to 4 picture formats. How do I scan to a PDF? Is there a 3rd party scanner software available?

 

Screenshot 2021-12-13 140735.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Wonder of wonders. It worked correctly next time. Thanks for the tip

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

generally the scanner is not supported on Windows 11 and no software is provided to the OS, only basic functionality is provided by the OS.

 

You may try using the HP Scan Extended app:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Also, try the Scan app from the Microsoft Store and check if that may work:

https://www.microsoft.com/en-us/p/windows-scan/9wzdncrfj3pv

 

If the same persists, I would also suggest trying the 3rd party NAPS2 scanning application:

https://www.naps2.com/

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for the tips. The extended app does let me generate a PDF but only in colour. The second item did not work.

HP Recommended

I did added the Microsoft Scan option which originally the link was not included in my post.

 

For the black and white scanning, doesn't the Image setting take a place by selecting Black and White or Grayscale?

ShlomiL_0-1639507648796.png

 

What exact behavior occur when you try scanning with such settings?

 

,



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Wonder of wonders. It worked correctly next time. Thanks for the tip

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.