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Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-02-2021 03:20 AM

HP Recommended
Product: Scanjet G3010
Operating System: Microsoft Windows 10 (64-bit)

For a number of years, I have been using an HP Scanjet G3010 for scanning documents, photographic prints and 35mm colour transparencies. This is a very versatile device with a wide range of outputs including pdfs, rich text, Word from OCR, copies and several other types. This was controlled via the HP Solution Center on our PC. Now I have discovered that you no longer support this app and I have had to replace it with HP Scan and Capture. This app appears to provide a much more restricted choice of output, apparently only jpg or pdf as far as I can discover and there appears to be no OCR facility. It seems a shame that a replacement app does a lesser job than its predecessor. Am I missing something? Please let me know how I can overcome this apparent deficiency.

Category:
1 person had the same question
1 REPLY 1

‎02-02-2021 10:47 AM

HP Recommended

@pedroroberto 

 

==============================================================

Welcome to the HP Community.

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Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

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==============================================================

I am not personally familiar with the ScanJet series.

That said, there might be hope...

 

See this Thread (Solution in "Green" background)

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Strange-screen-on-clicking-...

 

See the entry from member - Posted  ‎02-01-2021 08:07 AM

@Alexinhp wrote:

Thank you Dragon-Fur. As you mention, the G3010 is an old piece of hardware. That may be the reason why it still works as new. I have been able to circumvent Solution Center. It may help other users with the same problem. Simply, I pressed the Negative to File button in front of the scanner and voila..the lamp turned on and the "HP Scanning" interface was launched. It seems this, -dll?- is not used by HP Scan Extended or HP Scan and Capture.

Thanks again

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

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