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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-08-2023 02:13 PM

HP Recommended
Product: HP ScanJet Professional 1000 Mobile Scanner

I have owned an HP Scanjet Pro 1000 that I have used for a number of years. Today after not having used it in a while I've encountered an issue where it is only scanning the left the side of the page. I have tried reinstalling the drivers which didn't help. I am using Windows 10 22H2 (64 bit). Does anyone have any thoughts on what the issue might be?

 

Thanks.

Category:
1 REPLY 1

‎08-11-2023 08:49 AM

HP Recommended

Hi @Jeff12671 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please confirm if there was a firmware update , recent change in connection done.
 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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