Scanned 30 pages and the smart app closed. Would my scans have been saved. Where?

[1950Mike]

HP Officejet Pro 8610 e-All-in-One Printer

Product number: A7F64A Serial number: Edited

Using HP smart to scan. It worked fine at first, then it just closed. I reopened HP smart, and all my scans were gone. Does the program auto save in a case like this or am I just going to have to start over?

[VikramTheGreat · Accepted solution]

Hi @1950Mike,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Absolutely, let’s track down your scans together! I know it’s unsettling to reopen HP Smart only to see your recent work vanish. Here’s how to quickly locate and preserve your scanned files:

Where HP Smart Automatically Saves Scans

By default, on your Windows 11 PC, HP Smart saves scans in one of these folders:

1. C:\Users\<YourUsername>\Documents\HPApp\Scans
2. C:\Users\<YourUsername>\Pictures\HPApp\Scans

To check quickly:

• Open File Explorer, paste %UserProfile%\Documents\HPApp\Scans or %UserProfile%\Pictures\HPApp\Scans into the address bar, and press Enter.

How Autosave Works in HP Smart

HP Smart doesn’t auto-save beyond its default folder. After scanning, the app usually shows the Preview and a Save button, prompting you to confirm the location:

• If you closed the app before clicking Save, the scan may not have been moved into your Documents/Pictures folders yet.
• Sometimes, saved files wind up in another user-programmed folder, or in OneDrive, if you have cloud syncing enabled. Search Windows for “HPApp” or “HP Smart” to check.

How to Prevent Losing Scans Going Forward

1. Scan → Preview screen: Always click Save before closing the app.
2. Confirm Save Location: The dialog shows exactly where the file is being placed.
3. Change Default Folder: 
   • In HP Smart, go to Settings (gear icon) → Scan Settings.
   • Choose your preferred save folder, like “My Documents\Scans” or Desktop.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[1950Mike]

The response I received was very helpful. Unfortunately, I had already started over and rescanned the 30 pages. The information though was very useful if this happens again. Thank you for responding.

[VikramTheGreat]

Hi @1950Mike,

You’re very welcome, thank you for taking the time to let us know.
 

I’m glad to hear the information was helpful, even though you’d already gone ahead and rescanned the pages. That’s definitely not ideal, but it’s good to know you now have the steps handy in case the situation comes up again in the future.
 

If you run into any other questions or need assistance down the line, please don’t hesitate to reach out. We’re always here to help.
 

Wishing you all the best!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat