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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-06-2018 07:40 PM

HP Recommended
Product: HP Envy 4512
Operating System: Microsoft Windows 10 (64-bit)

Okay, when I scan a jpeg my scanner acts like it is working and everything runs smoothly until I go to open the file. When I open the image I get the message that "It looks like this file has been moved or renamed". I've looked in other files for the scans but they are not there. 

 

I have uninstalled and reinstalled the printer. I even recovered my computer thinking it may be on the computer side. But nothing. Pdfs will scan with no issue. I've tried various changes such as different resolution sizes, etc. to see if that would help with the jpeg files disappearing, but it has not helped. Jpeg files were scanning just fine up to a week or so ago. 

 

What is causing this issue and what can I do to resolve it? 

1 REPLY 1

‎12-08-2018 12:55 PM

HP Recommended

@Raen

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

Follow this link and try the HP scan and capture.

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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