Scanned documents not visible to save

[vcrossing]

HP appears to be scanning, using HP Smart & document feeder.  No output to computer.  If I repeat scan, sometimes issue will repeat, sometimes image will appear.

[Suesomebody]

Same issue here with my HP LaserJet Pro MFP M29w.  No problem scanning and saving documents until 2 days ago this started happening.  Briefly the preview of scanned image will appear but then disappear a split second later and save button is dithered and can only select "go back" to scan document again or "exit."  Sometimes no brief preview of scanned image appears at all.  Rarely does the preview of scanned image "stick" and allow you to save it.  Can happen when adding scanned pages too.  Uninstalled and reinstalled driver.  Issue persists.  No clue what to do to try to fix the problem.  Appreciate any help

[Raj2111]

Hi @vcrossing 

Welcome to the HP Support Community!

I understand that you are not able to save scanned document using HP laser jet printer, I am glad to assist you.

I understand that you are facing an issue with your , I am glad to assist you

Don't worry, together we will try to sort this out 

Please try these steps

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

You may also try this document  

Please update the printer firmware using this link : Clikc here

Meantime, Please try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

[m28a_pro]

Same problem here, I tried practically all of the suggested actions from the support page (reinstalling different version of the software, resetting the printer by unplugging it, etc.) but did not work. Scanner seems working, but no preview and no save option is present anymore.

HP Doctor software detects a problem with the HP TWAIN scanning, while the Windows WIA service still works, in fact it is still possible to scan a single page from MS Paint or the Windows Control Panel. The funny thing is that HP Doctor claims the HP TWAIN scanning test did not work just because "you choose to cancel the operation" but I did not cancel anything at all, I was just staring at the software window doing its test! Of course, tried it dozens of times.

Also in my case, this crazy issue started between april 26 and 27 (never had issues before).That cannot be a coincidence!

[Anidohi]

I am having the same problem with my Laser Jet Pro MFP M29w. It appears to scan, but no preview and no option to save. I was able to do a workaround using Adobe Pro to scan using the TWAIN software. I have updated Windows 11, updated the suggested firmware for the printer, tried the reset suggested. I also used optional updates through Windows Update which included a couple of HP updates including an imaging update. All to no avail. 

[jabzi]

Hello, 

Please try the below listed steps and let me know if it worked for you.

 Be sure to carefully go through the steps and run CMD as Admin, if the command fails please clarify what error is returned while running the command.

From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y

icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T

for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"

takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

Download and install the latest HP Basic Device Software for your printer as necessary:
https://support.hp.com/us-en/drivers/printers

If issue still persists, try the below steps…

Close the HP SMART APP.

Remove originals from ADF and Flatbed.

Power off the printer. Wait for 30 seconds and then power On the printer and wait until the home screen shows up.

Load the originals in ADF and ensure printer displays "Original Loaded".

Now try scanning to Computer using the printer front panel.