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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-02-2021 08:54 AM

HP Recommended
Product: All in One Laser Jet Pro MFP M148dw
Operating System: macOS 10.12 Sierra

My scanned documents are saved to my Apple computer but when I email or remote transfer the file, the data can't be read by the recipients.  Their file looks like the line length was limited to one inch so all the characters are crammed over each other on each line.  Is there some option when I'm scanning the file to prevent this?  I am using letter size when I scan.

 

Category:
1 REPLY 1

‎07-05-2021 01:05 PM

HP Recommended

Hi@RelyC58, Welcome to the HP Support Community!

 

We HP recommend HP smart app to scan files and may transfer the options and change formate based on the requirement.

 

When attempting to save your scan as a PDF file with HP Scan, the program quits and an HP Scan quit unexpectedly message displays.

To resolve the issue, download the HP Easy Scan App from the App Store.

 

 Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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