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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-26-2021 12:06 PM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Microsoft Windows 7 (64-bit)

I have been successfully scanning documents. The more I scan, the more faded to white the results are. I have tried playing with the brightness and contrast. This results in some portions of the document showing up. I have cleaned the class and the white backing on the lid. I have scanned from both the doc feeder and the glass with the same results. If I leave the lid open and scan the air, the results are a black screen with equally spaced lines running down the page.

 

Thank you in advance for any assistance anyone may be able to give me.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2021 01:09 PM

HP Recommended

Hello @Mich2too,
Welcome to the HP Support Community!

 

Step 3: Reset the printer and read the Note,

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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1 REPLY 1

‎01-29-2021 01:09 PM

HP Recommended

Hello @Mich2too,
Welcome to the HP Support Community!

 

Step 3: Reset the printer and read the Note,

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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