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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
David_H108
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Solved!

Scanned pages randomly flipped upside down

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HP OfficeJetPro 9010
Microsoft Windows 10 (64-bit)

Scan of multiple pages to computer. Some pages rotated 180 degrees. These are random. Once changed in the feed other pages are rotated. What do I besides dumping the machine

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greenturtle
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Hi all,

 

Apologies for jumping in here.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

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Jay_G24
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Hi @David_H108,

I'd like to help!

 

To better assist you -

 

Does this happen even when you make a copy?

Are you using HP Smart to scan?

Have you tried to use the rotate feature?

 

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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SueZ2
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I have an HP Laser Jet Color Pro M283fdw  which suddenly just started randomly flipping pages when I scan.  This happens when i scan a single OR multiple documents.  

I bought this machine about 4-5 month ago and it was working perfectly.  But about three weeks ago, it just started doing this random flipping .  I have been using HP smart scan since I purchased the machine.  

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David_H108
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Have tried this without success. Scanned copies are now showing a line down the middle of the page but, again, it is randomly generated. i.e. not the same position and not the same page on each scan. This does not happen on the copy function when pages appear clean and are produced in the correct format.

 

Do have another suggestion other than to change the printer - which we are considering!!!

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Jay_G24
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Try the steps in the document -Improving Scan Quality

 

Hope this helps!

 

Keep me posted!

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greenturtle
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Message 6 of 16
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Hi all,

 

Apologies for jumping in here.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

View solution in original post

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
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swandon
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Thank you, that worked like a charm!

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Jay_G24
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That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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GrumpBucket
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Am I the only one enjoying the irony of turning OFF an  "auto-enhancement" that is supposed to ensure that the scanned pages appear right-side-up, actually solves the problem of random pages appearing upside-down? 

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stevestef
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I follow the youtube video below and went to 'auto-Enhancements' and turned off the 'Orientation'; feature.

problem solved.

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