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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-04-2020 03:36 AM

HP Recommended
Product: HP OfficeJetPro 9010
Operating System: Microsoft Windows 10 (64-bit)

Scan of multiple pages to computer. Some pages rotated 180 degrees. These are random. Once changed in the feed other pages are rotated. What do I besides dumping the machine

Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2020 10:30 AM

HP Recommended

Hi all,

 

Apologies for jumping in here.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
youtu.be/Uz7Rz8C8fH8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
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15 REPLIES 15

‎11-19-2020 04:57 AM

HP Recommended

Hi @David_H108,

I'd like to help!

 

To better assist you -

 

Does this happen even when you make a copy?

Are you using HP Smart to scan?

Have you tried to use the rotate feature?

 

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎11-30-2020 03:22 PM

HP Recommended

I have an HP Laser Jet Color Pro M283fdw  which suddenly just started randomly flipping pages when I scan.  This happens when i scan a single OR multiple documents.  

I bought this machine about 4-5 month ago and it was working perfectly.  But about three weeks ago, it just started doing this random flipping .  I have been using HP smart scan since I purchased the machine.  

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‎12-01-2020 02:18 AM

HP Recommended

Have tried this without success. Scanned copies are now showing a line down the middle of the page but, again, it is randomly generated. i.e. not the same position and not the same page on each scan. This does not happen on the copy function when pages appear clean and are produced in the correct format.

 

Do have another suggestion other than to change the printer - which we are considering!!!

Was this reply helpful? Yes No

‎12-01-2020 03:48 AM

HP Recommended

Try the steps in the document -Improving Scan Quality

 

Hope this helps!

 

Keep me posted!

Was this reply helpful? Yes No

‎12-17-2020 10:30 AM

HP Recommended

Hi all,

 

Apologies for jumping in here.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
youtu.be/Uz7Rz8C8fH8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
Was this reply helpful? Yes No

‎01-07-2021 04:08 PM

HP Recommended

Thank you, that worked like a charm!

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‎01-08-2021 01:38 AM

HP Recommended

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No

‎01-27-2021 10:11 AM

HP Recommended

Am I the only one enjoying the irony of turning OFF an  "auto-enhancement" that is supposed to ensure that the scanned pages appear right-side-up, actually solves the problem of random pages appearing upside-down? 

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‎01-27-2021 11:56 PM

HP Recommended

I follow the youtube video below and went to 'auto-Enhancements' and turned off the 'Orientation'; feature.

problem solved.

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