Scannen en opslaan als JPG bestand

[DS121]

Kan scan niet meer opslaan als JPG bestand.

Alleen opslaan mogelijk als 'Alle bestanden'

(Werkte eerst feilloos. Wel Windows 10 opnieuw geïnstalleerd)

[MatheusH · Accepted solution]

Hey @DS121 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

[DS121]

Cannot download and save scan as 'JPG' file

Message said 'Cannot download'.

Looks a problem after installing Windows 10. (Not sure )

[DS121]

Now translated in Englisch

[KrazyToad]

@DS121

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software again

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL59888/mp-143684-2/PS_AIO_07_C310_FSW_Full_Win_WW_140_40... and follow the onscreen instructions

Thank you

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