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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-20-2020 03:41 PM

HP Recommended
Product: M277dw
Operating System: Microsoft Windows 10 (64-bit)

I have a LaserJet M22dw. One day, the scan app on my computer stopped working. I uninstalled the HP driers and reinstalled from the HP support website. Still doesn't work. HP Print and Scan Doctor says "This tool is unable to find the HP Scan application software in your computer" and tells me to download and install the latest full feature software from HP, which I just did. If I go to the start menu and click on HP Scan, it says "The HP CLJM277 Scan was not found." If I go to the start menu, and click on  "Scan to Network Folder Wizard," it tells me that the printer is not found (even though it prints fine). I use Scan App to scan double-sided. Any help would be appreciated.

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1 REPLY 1

‎10-23-2020 03:53 PM

HP Recommended

@Ol24

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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