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Scanner Busy Error but scanner not in use

HP Recommended
Microsoft Windows 7 (32-bit)

Had to change the printer cartridge today.

 

now I get an error message saying the scanner is busy but it’s not.  There is nothing in the print queue either.

 

powered off and on and uninstalled printer doesn’t solve problem 

 

thanks

 

Al

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AlTasso,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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