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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Scanner Communication can not be established

HP Recommended
HP Officejet 4630
Microsoft Windows 10 (32-bit)

My scanner and copier does not work.  Although the printer works well.  Whenever I try to scan I get the following message "Connection  Error".  I tried everything.  I uninstalled software and reinstalled,  I tried disconnecting all cords, shutting down restart.  Tried HP doctor.  Nothing works.  I also get the following messages : Unknown USB Device (linked in compliance mode) has error and Scanner Communication can not be established.  I have windows 10.   Any help would be greatly appreciated. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bellalog

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If you are unable to make Photocopies please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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