Scanner Document Feeder Doesn't Work

[Sally59]

This is a new printer bought 2 weeks ago. We have tried scanning and have discovered that if we use the document feeder then the document stretches or has the bottom cut off.  Is this due to a setting or could there be a fault with the feeder?  This also happens when you copy a document.

[Dragon-Fur]

@Sally59 

New printer is likely OK (no guarantee, but likely).

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

Scan

Scan technology	Contact Image Sensor (CIS)
Scan speed (normal)	Simplex: Up to 8/6 images per minute (ipm) (black/color 200 ppi); Duplex: Up to 14/11 ipm (black/color 200 ppi)
Scan resolution, hardware	Up to 1200 x 1200 dpi
Levels of grayscale	256
Bit depth	24-bit
Maximum flatbed scan size	297 x 432 mm (11.69 x 17 in)
Maximum ADF one-sided scan size	216 x 356 mm (8.5 x 14 in)
Maximum ADF two-sided (duplex) scan size	210 x 297 mm (8.27 x 11.69 in)
Twain version	Version 2.1

What else?

If the result you describe also affects the Copy, check the Copy Defaults and the Tray and Paper sizes

If the printer is on the network, you might be able to check these settings using the Embedded Web Server (EWS).

Examples

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

EWS_9025_Copy_Defaults_4

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All

What else?

The following examples refer to Windows ...

If you are using HP Scan (part of the Full Feature Software),

If the document you are scanning meets the specification for size,

Set the Page Size to

Detect the boundaries (Detect Content on Page),

Entire Scan Area

OR

Select the size of the document paper from the menu

Example

9025_HP_Scan_Menu_PDF_1

If you are using HP Smart for Windows,

Set the Page Size to "Entire Scan Area" or select a page size from the drop-down  menu

HP_Smart_W10_Scan_Document_Screen_1

References

Full Feature Software - Windows

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Sections of Interest include:

• FAQ > What does the Mobile Fax service cost?  (Includes a link to the Terms of Service contract)
• Below section FAQ > More FAQs

and

•  HP Smart - Send Faxes with the HP Smart App

Important Note:

Mobile options are different from those found in the PC / Mac versions of the HP Smart application.

There is less overall control of the choices and results...

Access to the EWS is available from the mobile version (at least in the iOS format)

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart – “Quick View” Reference Sheet

HP Smart – Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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