Scanner Driver Error

[Ryelady]

Scan attempts tell me the computer can't communicate with the scanner.   I've tried reinstalling the software several times.  Also the recommended unpug printer/restart computer which produces no different results.   I still get a message of a Driver Error.

Suggestions?

[Riddle_Decipher]

@Ryelady

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you have a scanner driver error,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you ensure this is a scanner related issue and not a printing issues? if not, i left a few steps below to identify the same & resolve accordingly

Have you restarted the device and checked the driver scan settings?

While you respond to that, here's what you need to do:

Step 1: Confirm if the issue is also printing-related

The steps in this document resolve communication and connection errors when scanning only.

If the connection error occurs when both printing and scanning, use the following resources to resolve the issue:

• For wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless Connection.

• For wired connections, make sure the cable is connected to the printer Ethernet port  and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.

If you have a connection issue when scanning only, continue to the next step.

Step 2: Restart devices and check driver scan settings

Restarting the computer and printer can restore the lost scan connection.

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

   • If your printer name is not in the results, skip to the step to install the HP software for your printer.

7. Try to scan.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2wPtINj

(By the end of this article all the issues should be resolved)

Do get back to me as I have a few more tricks up my sleeve, 

As I will follow up to ensure your concern is resolved,

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Riddle_Decipher]

@Ryelady

Thank you for responding,

It's great to have you back 😉

(Note: I've switched to the public post, as the private messages are not monitored and could cause a delay in response)

That out of the way, I needed to confirm if you've done all the steps suggested within the link I had shared?

Such as: 

Step 3: Check the network and printer connection status

Make sure your network is working correctly and the printer is ready for scanning.

Step 4: Run the Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Step 5: Uninstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

Step 6: Reinstall the HP software

Go to HP Customer Support to download the most current version of the full feature software for your printer.

Step 7: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

Step 8: Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

Step 9: Try other scanning options

Use these workarounds to scan if the previous steps did not resolve the issue. Some workarounds might be unavailable depending on the printer. Try one of the other workarounds if the first method you tried did not work.

• Scan with the Windows Scan app (Windows 10)
• Scan with Paint
• Scan with Windows Fax and Scan
• Scan with the HP Scan and Capture app (Windows 8 and 10)
• Scan from the printer Embedded Web Server

And you've also, gone through the FAQs? on the same link and yet the issue persists,

I recommend you check if the copier works as a stand alone printer, in case that doesn't work either, simply Contact HP to have the device either repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!