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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-30-2019 11:45 AM

HP Recommended
Product: Laser Jet Pro MFP M125rnw
Operating System: Microsoft Windows 7 (64-bit)

Hello, the screen shows "Scanner error 23" sign and consequently the scanner doesn't work. How can I fix it?

1 REPLY 1

‎08-01-2019 12:43 PM

HP Recommended

@Gydis

 

Welcome to HP support community.

 

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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