Scanner Failure

[Shahface]

Hi,

My scanner is not working and showing scanner failure error.

Please help me fix this issue.

Thanks

[Nal_NR · Accepted solution]

Hi @Shahface,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Check scanner bar functionality

• If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.
• Remove any original documents or photos from the scanner glass.
• Lift the scanner lid slightly, and then press the Copy button or icon.
• Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.
• If the scanner light does not illuminate or move, Contact HP Customer Support to service the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.