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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 6978 All-in One
Microsoft Windows 10 (64-bit)

My HP Office Jet Pro  6978 had to be reset and now I do not have the scanner Icon on my desk top. How do I get it back?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this example on how to create a scan icon on the desktop:

 

https://www.youtube.com/watch?v=HqHf2xQhYJ8

 

The above assumes the HP FULL software solution is installed.  IF you need the software for your printer, download and install from this link:

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...

 

These Scan tips will be useful for your printer (using the HP FULL software Scan):

https://www.youtube.com/watch?v=oz0jox1Jy_c

https://www.youtube.com/watch?v=bx9Jy-fIDWE

 

Hope that helps

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6970 series All In One printers offers an Automatic 2-sided Automatic Document Feeder that can scan both sides of a 2-sided document without any manual intervention. This tutorial shows you
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to Copy & Scan a 2-sided document using the Automatic Document Feeder. The "Copy" Demonstration is done using the following printers: HP Officejet Pro 8710 HP Officejet Pro 8720 HP ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to create a Scan shortcut on the desktop of a Windows 10 computer. It also shows you how to Create a Scan Shortcut on "High Resolution Photo Scans" This is applicable and not limited
3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this example on how to create a scan icon on the desktop:

 

https://www.youtube.com/watch?v=HqHf2xQhYJ8

 

The above assumes the HP FULL software solution is installed.  IF you need the software for your printer, download and install from this link:

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...

 

These Scan tips will be useful for your printer (using the HP FULL software Scan):

https://www.youtube.com/watch?v=oz0jox1Jy_c

https://www.youtube.com/watch?v=bx9Jy-fIDWE

 

Hope that helps

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6970 series All In One printers offers an Automatic 2-sided Automatic Document Feeder that can scan both sides of a 2-sided document without any manual intervention. This tutorial shows you
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to Copy & Scan a 2-sided document using the Automatic Document Feeder. The "Copy" Demonstration is done using the following printers: HP Officejet Pro 8710 HP Officejet Pro 8720 HP ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to create a Scan shortcut on the desktop of a Windows 10 computer. It also shows you how to Create a Scan Shortcut on "High Resolution Photo Scans" This is applicable and not limited
HP Recommended

Thank you for the help. 

solved the problem and I am working again!

HP Recommended

Hi @garyw148 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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